Knowledgebase:
Phoenix - Windows 10
Posted by Jeff Fryer, Last modified by Jeff Fryer on 25 April 2016 11:21 AM

From: Phoenix R/C Support [mailto:support@phoenix-sim.com]
Sent: Monday, April 18, 2016 10:08 AM
Subject: RE: Questions on install

 

Please can you have this customer update their DirectX components by following the instructions below:

 

-          Download the latest DirectX 9 update from the following link to your Windows Desktop:

                                                                                                                                  

http://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=8109

 

-          Once downloaded, run the downloaded file from your Desktop and extract the compressed files into your "C:/TEMP" folder

 

-          Once the files have been extracted, navigate to your "C:/TEMP" folder and locate and run the "DXSETUP.exe" file inside

 

-          Follow the onscreen instructions to apply the update

 

Regarding the “Window not created” issue, this happens when the customer is trying to run a very old version of the software on a new OS like Windows 10, and in this case they should download the manual “ANY to 5 update” from our downloads page by doing the following:

 

-          Download the following “ANY to 5.0 update” zip file:

 

ftp://guest@109.228.13.122/Files/Install/PhoenixRC_ANY_to_5.0.r_update.zip

 

-          Unzip/extract the contents of the file into your Phoenix installation folder (usually “C:/Program Files (x86)/PhoenixRC”).

 

-          Open your Phoenix installation folder  (usually “C:/Program Files (x86)/PhoenixRC”) and run the “ManualInstaller.exe” application which you have just unzipped.

 

-          Follow the onscreen instructions to apply the update

 

Best Regards

 

 

Phoenix Support